The hard things about design
An honest accounting of what the craft costs, and why it costs more than the crafts sitting right next to it.
An honest accounting of what the craft costs, and why it costs more than the crafts sitting right next to it.
Why a 98% browser support metric still excludes millions of users.
UX teams should report business outcomes to show impact on revenue, cost, risk, speed, retention, and to secure resources.
A year rebuilding my studio’s entire design process around AI. It didn’t make us faster, and that’s exactly why it worked.
A design system can only raise the quality floor.
What design engineering is, how it’s changed, and where it’s going.
Codebases deteriorate quickly when automated agents generate user interfaces without canonical constraints.
Native elements carry behaviour, accessibility, form semantics, keyboard support, and platform adaptation before styling begins.
How to design to rebuild trust in using public services for people who have been affected by scams.
An applied framework for designing AI interfaces that support appropriate reliance, user control, transparency, and responsible autonomy.
When taste is weak, everything survives long enough to demand justification, and the organization slowly confuses activity with progress.
Every language app in your pocket inherited a teaching method built for Latin.
For years, design system work lost the roadmap fight quietly. Config 2026 made the losing loud. That changes who has to care.
Plain-English prompts make prototyping effortless but specify system behavior poorly. The technical debt builds slowly until apps stall.
Why automated compliance fails to yield aesthetic coherence, proving subjective judgment remains a hard requirement.
Atomic design got us from thinking about pages to thinking about components, but we don’t need to keep carrying the periodic table around.
We seem to be stuck on a new hurdle: the idea that websites need to function the same everywhere.
Authored change has outpaced the review model, and that breaks more than it looks.
It’s kind of wild that we’re still organising knowledge like it’s sitting in a 1970s filing cabinet. People and AI don’t think in folders.