The McDonaldization of UX
The Dawning of the “McUX” Designer
Published in
8 min readApr 30, 2019
I’m on the phone for a thirty-minute interview with a corporation that has a specialty division in healthcare UX. The UX director on the other end of the line starts by telling me how much out of every dollar of a hospital’s profits a hospital actually gets to keep. It’s a practiced and well-rehearsed spiel she effortlessly runs through. She continues to tell…
